ArtsyGoods Return & Refund Policy
At ArtsyGoods, we are committed to providing our customers with high-quality products and excellent service. However, if you are not completely satisfied with your purchase, we offer a clear return and refund policy to ensure peace of mind when shopping with us.
Below are the detailed terms of our return and refund policy:
Return Eligibility
We accept returns of products if they meet the following conditions:
- The product is unused and in its original condition (unwashed, undamaged).
- The product must have all original tags and packaging.
- Products that cannot be returned include used items or special sale items.
- The return request must be made within 7 days from the date of delivery.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team via email or phone (details available on our website) to notify us of your return request.
- Provide your order information, including the order number and reason for the return.
- Once we receive your return request, we will guide you on how to return the product via mail or to a physical store (if applicable).
Refunds
Once the returned product is inspected and confirmed to meet the return conditions, we will process the refund via PayPal, the payment method you used when making the purchase.
Refund processing time will take 5-7 business days after we receive and inspect the returned item.
Return Shipping Costs
If the return is due to a change of mind, you will be responsible for the return shipping cost.
If the product is faulty or damaged due to our error, we will cover the return shipping cost.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days from the delivery date. We will replace the product or issue a refund based on your preference.
Non-Returnable Products
Some products cannot be returned, including:
- Products that have been used or damaged by the customer.
- Special sale items or discounted products that are final sale.
- Personalized or custom-made products tailored to your request.
Contact Us
If you have any questions about our return and refund policy, please contact us via email or our customer support phone number. We are always here to assist you!
Our ArtsyGoods return and refund policy is designed to ensure your complete satisfaction with your purchase. We hope you enjoy shopping with us!